Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous agents, unified data from any source, accessible analytics, and best-in-class apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
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On this episode of CIO Corner, Rashmi Kumar, CIO at Medtronic, and Juan Perez, CIO at Salesforce, discuss how the medical device company is leveraging AI to improve the accuracy of polyp diagnoses during colonoscopies and enhance the management of diabetes. The discussion also focuses on how AI agents can improve the worker experience by automating tasks like report creation or enabling sales teams to access information without contacting a call center. Kumar also discusses the importance of data privacy and patient rights, when it comes to AI implementation within the medical industry.
Check out more CIO content on Salesforce's Newsroom site: https://www.salesforce.com/news/collections/cio-corner/
Chapters:
0:00 - Intro
0:44 - Medtronic's AI Investments
4:18 - How to Manage Privacy Within AI Systems?
6:42 - How to Make Patients Comfortable with AI?
7:20 - How Does Salesforce Manage Privacy with Agentic AI?
9:00 - How Can CIOs Create a Data Strategy Based on User Consent?
13:20 - What are GenAI Use Cases in Customer Service?
15:00 - How Can AI Agents Be Used in Healthcare?
17:51 - What is the Importance of Partners in an AI World?
19:25 - Outro
Learn more about Agentforce: https://www.salesforce.com/agentforce/
#Salesforce #Agentforce
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Learn more about Salesforce: https://www.salesforce.com
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Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
On this episode of CIO Corner, Rashmi Kumar, CIO at Medtronic, and Juan Perez, CIO at Salesforce, discuss how the medical device company is leveraging AI to improve the accuracy of polyp diagnoses during colonoscopies and enhance the management of diabetes. The discussion also focuses on how AI agents can improve the worker experience by automating tasks like report creation or enabling sales teams to access information without contacting a call center. Kumar also discusses the importance of data privacy and patient rights, when it comes to AI implementation within the medical industry.
Check out more CIO content on Salesforce's Newsroom site: https://www.salesforce.com/news/collections/cio-corner/
Learn more about Agentforce: https://www.salesforce.com/agentforce/
#Salesforce #Agentforce
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
Learn more about Salesforce: https://www.salesforce.com
Facebook: https://www.facebook.com/salesforce
Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
Join us in San Francisco and live on Salesforce+ from March 5-6, 2025, for TDX, where you'll learn the skills you need to build agents and transform your company with Agentforce.
Register for TDX 2025 Today: https://www.salesforce.com/tdx/
#Salesforce #Agentforce #SalesforceAI #TDX2025
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
Learn more about Salesforce: https://www.salesforce.com
Facebook: https://www.facebook.com/salesforce
Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
Sammons Financial Financial Group is optimizing operations by consolidating 18 applications into one unified contact center powered by Salesforce and AWS. This integration boosts both customer and agent experiences through enhanced efficiency and real-time decision-making. Explore how this transformation has elevated their customer support and customer satisfaction.
Learn more at: https://www.salesforce.com/campaign/aws/
#Salesforce #Agentforce #customerstory
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
Learn more about Salesforce: https://www.salesforce.com
Facebook: https://www.facebook.com/salesforce
Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
From managing parking reservations, finding the best routes, and sending last-minute gate change alerts, Agentforce autonomously helps airports get passengers where they need to be on time. No more stressy travel — just smooth sailing from curb to gate. It’s what AI was meant to be.
Learn more at: http://www.salesforce.com/agentforce
Learn more about AI agents: https://www.salesforce.com/agentforce/what-are-ai-agents/
#Salesforce #Agentforce #salesforceai
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
Learn more about Salesforce: https://www.salesforce.com
Facebook: https://www.facebook.com/salesforce
Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
Learn how 1-800Accountant is using Agentforce to scale it's digital workforce using autonomous agents. Allowing their human employees to handle high priority service cases and deliver better client experiences.
Learn more at http://www.salesforce.com/customers
#Salesforce #Agentforce #customerstory
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
Learn more about Salesforce: https://www.salesforce.com
Facebook: https://www.facebook.com/salesforce
Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
Join us to learn how to build your own limitless sales team with Agentforce. Hear directly from experts on how you can maximize your sales team’s impact with agentic AI and digital labor.
Learn more at: http://www.salesforce.com/agentforce
Learn more about AI agents: https://www.salesforce.com/agentforce/what-are-ai-agents/
#Salesforce #Agentforce #salesforceai
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
Learn more about Salesforce: https://www.salesforce.com
Facebook: https://www.facebook.com/salesforce
Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
On this episode of CIO Corner, Mat Mathews, former CTO at Boys & Girls Clubs of America, and Juan Perez, CIO at Salesforce, discuss how AI agents can assist nonprofits in carrying out their operations through fundraising and donor and volunteer outreach. The conversation addresses the critical aspects of responsible AI implementation in the nonprofit sector, where data security and ethical considerations are paramount. Both IT leaders advocate for starting with small, impactful projects to demonstrate value and secure buy-in while aligning AI initiatives with organizational goals and robust data governance for accuracy and trust.
Check out more CIO content on Salesforce's Newsroom site: https://www.salesforce.com/news/collections/cio-corner/
Learn more about Agentforce: https://www.salesforce.com/agentforce/
Learn more about AI agents: https://www.salesforce.com/agentforce/what-are-ai-agents/
#agentforce #aiagents #salesforce
Chapters:
0:00 - Intro
0:44 - What Inefficiencies Can AI Address?
4:17 - What Makes Agentforce Different?
6:22 - What are the Challenges with Agentic AI?
7:43 - How Can Non-Profits Take Advantage of AI?
8:47 - Why Are Partnerships Important to AI Implementation?
10:45 - How Should Companies Measure Agentic AI ROI?
13:25 - How is AI Implementation Like House Hunting?
15:00 - How to Implement AI Solutions with a Constrained Budget
16:10 - Getting Stated with Agentic AI Implementation
17:40 - Can IT Leaders Overcome AI Agent Risks?
19:29 Outro & Links
#Salesforce #Agentforce
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
Learn more about Salesforce: https://www.salesforce.com
Facebook: https://www.facebook.com/salesforce
Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
On this episode of CIO Corner, Mat Mathews, former CTO at Boys & Girls Clubs of America, and Juan Perez, CIO at Salesforce, discuss how AI agents can assist nonprofits in carrying out their operations through fundraising and donor and volunteer outreach. The conversation addresses the critical aspects of responsible AI implementation in the nonprofit sector, where data security and ethical considerations are paramount. Both IT leaders advocate for starting with small, impactful projects to demonstrate value and secure buy-in while aligning AI initiatives with organizational goals and robust data governance for accuracy and trust.
Check out more CIO content on Salesforce's Newsroom site: https://www.salesforce.com/news/collections/cio-corner/
#Salesforce #Agentforce
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
Learn more about Salesforce: https://www.salesforce.com
Facebook: https://www.facebook.com/salesforce
Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
AI agents are progressing from simple task execution to complex cross-organizational collaboration, all conducted by human vision and expertise. Learn more about this vision for the future of enterprise AI from Salesforce Chief Scientist Silvio Savarese here: https://sforce.co/4fQku8a
#Agentforce #AI #SalesforceAI
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
Learn more about Salesforce: https://www.salesforce.com
Facebook: https://www.facebook.com/salesforce
Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
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